Frequently Asked Questions

Question 1

What is Knops AI and how does it automate documentation?

Accepted Answer

Knops reads connected code, documentation and customer-support signals to create and maintain audience-specific product knowledge. It generates documentation for Support, Engineering, Product and Sales and Marketing, then publishes it into the tools each team uses.

Question 2

How does Knops keep product documentation up to date?

Accepted Answer

Knops detects relevant product changes and updates the affected sections while preserving the document structure, tone and manual edits. Critical changes can require human approval before publishing.

Question 3

What types of documentation can Knops generate?

Accepted Answer

Knops can generate support articles, architecture and API documentation, data-flow documentation, retrospective PRDs, readiness analysis, RFP responses, battlecards, changelogs and launch content.

Question 4

Which tools does Knops integrate with?

Accepted Answer

Knops connects with tools including GitHub, Zendesk, Intercom, Confluence, Notion, Salesforce, HubSpot, Google Drive and Slack.

Question 5

Does Knops modify our source code?

Accepted Answer

No. Knops uses read-only repository access to analyse product changes and generate documentation without modifying the connected source code.

Question 6

Does Knops use our code or customer data to train AI models?

Accepted Answer

Knops does not use customer data to train or fine-tune general-purpose AI models shared with other customers. It sends only the content required to generate the requested output.

Question 7

Can we control who edits and publishes documentation?

Accepted Answer

Yes. User-level permissions control who can view, edit, approve and publish documentation. Teams can require human approval before critical documents go live.

Question 8

How does Knops protect sensitive data and what is its SOC 2 status?

Accepted Answer

Knops detects and blocks secrets, credentials, PII and high-risk files before AI processing and scans generated outputs again. SOC 2 certification is currently in progress.